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Refund and Returns Policy

Introduction

At Ploonad, we’re committed to delivering top-notch digital services. But we also understand that sometimes things don’t go as planned. This Refund Policy explains when refunds are possible and how they work—so everything’s clear and fair. By using our services, you agree to these terms.

1. General Refund Policy

  • Because our services are digital, refunds are only available under specific conditions listed here.
  • We do not offer refunds for services that are already delivered or currently being processed.
  • Please check all service details carefully before making your purchase.

2. Eligibility for a Refund

Refunds may be approved only under these situations:

A. Service Not Delivered

  • We didn’t start the service within the expected delivery time due to a problem on our side.
  • The service couldn’t be completed because of a technical issue beyond our control.

B. Service Not as Described

  • The service delivered is very different from what we promised on our website.
  • Users must provide proof and a clear explanation (screenshots, messages, etc.).

C. Duplicate Payment

  • If you paid twice by mistake for the same order, we’ll refund the extra payment.

D. Unauthorized or Fraudulent Transactions

  • If your payment processor confirms a fraudulent transaction, we may issue a refund.
  • Ploonad will work with financial institutions to investigate fraud when needed.

3. Non-Refundable Cases

Refunds won’t be issued in the following situations:

  • Change of Mind: You simply changed your mind or don’t need the service anymore.
  • Missing Info: You didn’t provide the necessary info to complete your order on time.
  • Violation of Terms: You misused our services or broke our Terms of Service.
  • Third-Party Issues: Problems caused by outside platforms (e.g., social media bans or algorithm updates).

4. Refund Request Process

Here’s how to request a refund:

  1. Submit Your Request
  2. Share Details
    • Your order number
    • Reason for the refund
    • Any supporting documents (if needed)
  3. Wait for Review
    • We’ll review your request within 3–5 business days.
    • If approved, you’ll receive your refund within 5–10 business days, depending on the payment method.

5. Refund Method

  • We’ll refund you using the same method you used to pay.
  • If that’s not possible, we’ll offer an alternative method.
  • Payment gateway fees (e.g., PayPal) may be deducted from the refunded amount.

6. Dispute Resolution

  • If your refund is denied, you can submit more evidence for a second review.
  • Always contact Ploonad Support first before opening disputes or chargebacks.
  • Fraudulent chargebacks will result in a permanent ban from our platform.

7. Policy Updates

This policy can change anytime. Updates will be posted on this page. We recommend checking it from time to time.

Contact Us

Have questions about refunds? Reach out to us:

📧 Email: [email protected]
📱 WhatsApp: Click Here

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