Introduction
At Ploonad, we strive to provide high-quality digital services to our customers. However, we understand that situations may arise where a refund is requested. This Refund Policy outlines the conditions under which refunds may be granted, ensuring fairness and clarity for both parties. By using our services, you agree to the terms outlined below.
1. General Refund Policy
- Due to the digital nature of our services, refunds are only granted under specific conditions outlined in this policy.
- Refunds are not applicable once a service has been successfully delivered or is in progress.
- Users are responsible for carefully reviewing the service details before making a purchase.
2. Eligibility for a Refund
Refunds will only be issued under the following conditions:
A. Service Not Delivered
- If the service was not initiated within the specified delivery timeframe due to an issue on our end.
- If the service cannot be completed due to technical reasons beyond our control.
B. Service Not as Described
- If the service delivered significantly deviates from the description provided on our website.
- Users must submit a detailed explanation of how the service differs, along with valid proof (e.g., screenshots, correspondence).
C. Duplicate Payment
- If a user accidentally makes multiple payments for the same order, the excess payment will be refunded upon request.
D. Unauthorized or Fraudulent Transactions
- If an unauthorized transaction is reported and verified by our payment processor, a refund may be issued.
- Ploonad reserves the right to cooperate with financial institutions in investigating fraud cases.
3. Non-Refundable Cases
Refunds will not be granted in the following cases:
- Change of Mind: Users cannot request a refund simply because they no longer need the service or changed their minds.
- Failure to Provide Required Information: If a user fails to submit the necessary details required for service fulfillment within the given timeframe.
- User Misuse or Violation of Terms: If the user violates our Terms of Service, including misuse or abuse of services.
- Third-Party Issues: Refunds are not granted for problems caused by third-party platforms (e.g., social media algorithm changes, external bans, or policy updates).
4. Refund Request Process
To request a refund, users must follow these steps:
- Submit a Refund Request
- Users must submit a request via email at [email protected] or through WhatsApp at WhatsApp Support.
- Provide Necessary Details
- Order number
- Reason for the refund request
- Supporting evidence (if applicable)
- Processing Time
- Refund requests will be reviewed within 3-5 business days.
- If approved, the refund will be processed within 5-10 business days, depending on the payment method.
5. Refund Method
- Refunds will be issued via the original payment method.
- If the original payment method is unavailable, an alternative refund method may be considered.
- Transaction fees imposed by payment gateways (e.g., PayPal) may be deducted from the refund amount.
6. Dispute Resolution
- If a refund request is denied, users may appeal the decision by providing additional evidence.
- Any disputes should first be addressed through Ploonad support before escalating to a payment dispute or chargeback.
- Users who initiate fraudulent chargebacks will be permanently banned from using our services.
7. Policy Updates
Ploonad reserves the right to update this Refund Policy at any time. Any changes will be posted on our website, and users are encouraged to review the policy periodically.
Contact Us
For any refund-related inquiries, contact us at:
📧 Email: [email protected]
📱 WhatsApp: Click Here