Terms of Service

🟣 Welcome to Ploonad

By using our services, you confirm that you’ve read and agreed to these terms. We’ve designed them to keep things clear, fair, and secure for everyone. If you disagree with any part, please avoid using our platform.

Ploonad provides digital and virtual services with a focus on quality and transparency. These terms may change occasionally, so be sure to check back now and then.

⚙️ General Terms of Use

1. Fair Use Only
Please use our services for legal and ethical purposes only. Misuse, hacking, or policy violations can result in suspension.

2. Account Responsibility
Provide real, accurate info when registering. You’re responsible for any activity under your account—so keep it secure!

3. Changes to Services
We might update, modify, or discontinue services anytime. Major changes? We’ll notify you via email or site alerts.

4. Don’ts List
No illegal activities. No harmful, offensive, or fraudulent behavior. Respect others, and don’t harm the platform or its users.

💳 Payments & Refunds

1. Secure Payments
We use trusted gateways like PayPal for fast, safe payments. You’re in charge of using valid payment methods.

2. No Refunds (Mostly)
Since we offer digital services, completed orders are non-refundable. Ongoing orders can’t be canceled.

3. When Refunds Happen
If we can’t deliver or if there’s a confirmed technical issue on our side, we’ll refund you—no worries.

4. How to Request One
Send us a ticket. Our team reviews all refund requests within 48 hours and gives a final decision.

🛠 Support & Disputes

1. We’ve Got Your Back
Need help? Our support team is here via tickets, email, or live chat—always happy to assist.

2. Solving Issues
If something goes wrong, we’ll try to resolve it quickly. Still unresolved? Ask for a review—we’ll make the final call.

3. External Factors
We can’t control everything. If problems come from banks, sanctions, or country-level restrictions, please contact your provider.