Introduction
Welcome to Ploonad!
By using our services, you agree to read and accept these terms. These terms are designed to ensure transparency and create a fair and secure experience for all users. If you do not agree with these terms, please refrain from using our services.
Ploonad, as a provider of digital and virtual services, is committed to delivering the best possible experience for users. These terms may be updated at any time, so we recommend reviewing them periodically.
General Terms of Use
- Authorized Use of Services
- Users must use Ploonad’s services only for legal purposes and in compliance with the stated conditions.
- Any misuse, hacking attempts, or unauthorized use of services may result in account suspension.
- User Registration and Account Information
- Users must provide accurate and valid information during registration.
- Users are responsible for maintaining the security of their accounts, and any activity conducted through an account will be attributed to its owner.
- Right to Modify or Discontinue Services
- Ploonad reserves the right to modify, update, or discontinue services at any time.
- If significant changes are made to the services, users will be informed via email or website notifications.
- Usage Restrictions
- Using our services for illegal purposes, posting inappropriate content, or violating others’ rights is strictly prohibited.
- Users must not engage in fraudulent activities, abuse, or any behavior that negatively affects Ploonad’s services.
Payment and Refund Policy
- Payment Methods
- Payments are processed through secure gateways, and all transactions are recorded.
- We support international payments via PayPal and other recognized payment methods.
- Users are responsible for the proper use of their credit cards and payment accounts.
- Non-Refundable Cases
- Due to the digital nature of our services, refunds are not available for completed transactions.
- Orders in progress cannot be canceled.
- Exceptions for Refunds
- If an order is not completed or Ploonad is unable to provide the service, a full refund will be issued.
- If a technical issue occurs from our side, users may request a review, and if confirmed, a refund will be granted.
- How to Request a Refund
- Users can submit a refund request via support tickets.
- The support team will review the request and provide a final response within 48 hours.
Dispute Resolution and Support
- Customer Support
- The Ploonad support team is available to assist users with their inquiries and issues.
- Users can contact us via support tickets, email, or live chat.
- Dispute Resolution Process
- If an issue arises between users and Ploonad, our support team will attempt to resolve it first.
- If the dispute remains unresolved, users may request a further review, and Ploonad will provide a final decision.
- No Liability for External Factors
- Ploonad is not responsible for issues caused by external factors beyond our control (e.g., banking problems, sanctions, or country-specific restrictions).
- In such cases, users must contact their payment service provider or the relevant platform directly.